Every business owner wants customers who are loyal, friendly, not too demanding, and respectful. Plus it's really wonderful when they return for additional products or services and pay on time. Most companies focus on acquiring new customers, which is definitely important. But did you know that acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one? Increasing customer retention rates by 5% will increase profits by 25% to 95%. And who doesn’t want more profit?  

Learn practical tips to increase the number and quality of your customers and clients (both internal and external) by focusing on your bottom line and shifting your culture to ensure that the best customers increase their loyalty to your company. Join the UTSA SBDC and Venture for America for this presentation.

Instructions:

Please Note: THIS WORKSHOP WILL BE OFFERED VIA WEBINAR. INFORMATION TO ACCESS THE WEBINAR VIA WEBEX WILL BE E-MAILED TO ALL REGISTRANTS PRIOR TO THE WEBINAR. THIS REMINDER E-MAIL WITH THE WEBINAR ACCESS DETAILS WILL BE SENT THE DAY OF THE WEBINAR AFTER 8 AM.  THE SUBJECT LINE OF THE E-MAIL WILL INCLUDE "WEBINAR REMINDER - WORKSHOP TITLE - WORKSHOP DATE"